Last updated: 13 November 2026
1. Owner and contacts
The website www.ebikerentalpuglia.it is operated by E-Bike Rental of Milano Gianfranco (brand: Ebike Rental and Tour Puglia), hereinafter “the Seller” or “we”.
- Registered office: Via Benedetto Croce 4, 70023 Gioia del Colle (BA), Italy.
- Email: info@ebikerentalpuglia.it
- Phone / WhatsApp: +39 375 685 1311
- VAT / Tax code: 08680820720
- Certified email (PEC): gianfrancomilano@mypec.eu
2. Scope and applicability
These General Terms and Conditions govern the purchase, through the website, of the following services:
- guided e-bike and bicycle tours;
- rental of electric bicycles (e-bikes) and traditional bicycles;
- cycling holidays, itineraries and packages;
- ancillary services (helmets, accessories, transfers and similar).
By submitting a booking or an order, the Customer declares that they have read, understood and fully accepted these Terms and Conditions.
3. Definitions
- Customer/User: the natural or legal person who places a booking or an order.
- Tour: a guided e-bike or bicycle experience organised by the Seller.
- Rental: the temporary hire of a vehicle (e-bike or bicycle).
- Service: any of the services subject to a booking or an order.
4. Prices and payments
- All prices are expressed in Euro (EUR) and, unless otherwise stated, include VAT where applicable.
- Payment is made online through Stripe (credit/debit cards and other payment methods enabled by Stripe).
- The amount may be charged at the time of booking or order.
- The Seller does not store full card details: payment data is processed by Stripe in compliance with the PCI-DSS standard.
- For already confirmed bookings, the price indicated at the time of the order remains valid, even in the event of subsequent price changes.
5. Booking and confirmation
- A booking is only confirmed after payment or, in the case of an agreed deferred payment, after the Seller’s written confirmation.
- The Customer receives an email confirmation with the service details (date, time, meeting point, duration).
6. Cancellation and refund policy
The applicable cancellation policy is as follows:
- Cancellation at least 48 hours before the start of the service: 50% refund of the amount paid.
- Cancellation less than 48 hours before, or no-show: no refund.
Where a refund is due, it is credited to the same payment method used (Stripe) within 14 working days of the request.
7. Booking changes
- Change requests (date, time, number of participants) are subject to availability and must be communicated with reasonable advance notice; they may involve a price adjustment.
- The Seller may cancel or reschedule a service for reasons of force majeure or safety, offering the Customer rescheduling or a full refund.
8. Right of withdrawal
Under Italian Legislative Decree no. 206 of 6 September 2005 (Consumer Code), consumers have a 14-day right of withdrawal for distance contracts, except for the statutory exceptions.
The right of withdrawal is excluded, among other cases, for:
- tourism, leisure or transport services providing for a specific date or period of performance (such as tours and rentals with a fixed date/time);
- services fully performed with the consumer’s express consent.
For fixed-date services, the cancellation policy in section 6 therefore applies. Where exercisable, the withdrawal must be communicated in writing to info@ebikerentalpuglia.it.
9. Rental: delivery, condition of the vehicle and return
- The vehicle is delivered in good condition of maintenance and working order.
- The Customer must return it in the same condition, except for normal wear and tear.
- Any damage, loss or theft, unless covered by insurance, is borne by the Customer.
- The vehicle must be returned by the agreed time; a delay may involve a surcharge.
10. Customer’s obligations and liability
- The Customer declares that they meet the requirements (minimum age, ability to ride the vehicle) required for the booked service.
- The Customer undertakes to wear a helmet where required and to comply with the Highway Code and local regulations.
- It is forbidden to use the vehicle under the influence of alcohol or substances, or in incompatible physical or health conditions.
- The Customer is responsible for the use of the vehicle and for damage caused to third parties or property resulting from improper use.
11. Insurance
Services are covered by the insurance policies indicated in the relevant service pages. Unless otherwise stated, additional personal coverage (accidents, trip cancellation) is not included; we recommend taking it out.
12. Weather and force majeure
In the event of dangerous weather conditions or force majeure, the Seller may reschedule the service without penalty or fully refund the amount paid.
13. Limitation of liability
Except in the case of wilful misconduct or gross negligence, the Seller is not liable for indirect or consequential damages. No liability for events attributable to third parties, force majeure or the Customer’s conduct.
14. Complaints and assistance
Any complaints must be sent in writing to info@ebikerentalpuglia.it within 7 days of the service date. We will do our best to reply within 14 days.
15. Intellectual property
Content, images, texts and trademarks on the website are the property of the Seller or their legitimate owners and may not be reproduced without authorisation.
16. Privacy
Personal data is processed in accordance with our Privacy Policy.
17. Applicable law and jurisdiction
These Terms and Conditions are governed by Italian law.
For disputes, if the Customer is a consumer, the court of the consumer’s place of residence or domicile has jurisdiction; in all other cases, the Court of Bari has jurisdiction.
18. Changes to these Terms
The Seller may update these Terms and Conditions; changes apply to orders placed after their publication on the website.
19. Contacts
For any clarification: info@ebikerentalpuglia.it – +39 375 685 1311.